Shipping policy

At JOVYNX, each bag is crafted with care, and we strive to make sure your order reaches you safely and on time. Please review the details below to understand how we process and ship your items.

1. Order Processing Time

All orders are processed within 1–3 business days. During peak seasons or holidays, processing times may be slightly extended. You will receive a confirmation email once your order has shipped.

2. Estimated Delivery Time

Delivery time varies depending on your destination and the courier service:

  • Standard Shipping: 7–15 business days
  • Express Shipping (if available): 5–10 business days

Please note that unforeseen delays such as customs inspections, local courier issues, or seasonal load may affect delivery times.

3. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use the tracking link anytime to check the delivery status of your package.

4. Shipping Address Accuracy

Please ensure the shipping address provided at checkout is accurate and complete. JOVYNX is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

5. Customs, Duties & Taxes

International shipments may incur customs duties or import taxes. These fees are determined by your local customs office and are the responsibility of the customer.

6. Lost or Missing Packages

If your package is significantly delayed or marked as delivered but not received, please contact our customer care team. We will help open an investigation with the courier and work toward a resolution.

7. Order Changes & Cancellations

Orders may be modified or canceled within 12 hours after purchase. Once the order has been shipped, changes and cancellations are no longer possible.

8. Contact Us

If you have any questions regarding your shipment, feel free to reach out to us:

Email: zhixunbusiness@hotmail.com
Phone: +86 18658171640
Address: Room 207, Building 16, Shengtian Guoling, No. 179 Changgang Road, Xingning District, Nanning, China, 530000

Thank you for choosing JOVYNX. We are grateful for your trust in our handcrafted leather pieces.